Frequently Asked Questions

Frequently Asked Questions (FAQ)

Find answers to the most common questions about using Vexaro.

General Questions

What is Vexaro?

Vexaro is a multi-vendor digital marketplace where creators and developers can buy and sell high-quality digital products including WordPress themes, plugins, PHP scripts, mobile apps, graphics, audio, video, and more.

Is registration free?

Yes, creating an account on Vexaro is completely free for buyers. Authors may have specific requirements to sell products on the platform.

What types of products can I find on Vexaro?

We offer 14+ categories including WordPress themes and plugins, Web Scripts & SaaS, Mobile Apps, JavaScript, CSS, .NET, Desktop Applications, Graphics, Audio, Video, and more.

Buying Questions

How do I purchase a product?

Browse products, click on the item you want, select your license type (Regular or Extended), add to cart, and complete the checkout process.

What payment methods do you accept?

We accept major credit cards, PayPal, and other payment processors as configured by our platform.

Can I get a refund?

Refund eligibility depends on the specific circumstances. Please review our Refund Policy for detailed information.

What is the difference between Regular and Extended licenses?

Regular licenses are for single end products, while Extended licenses allow commercial use and resale. Check each product's license details for specific terms.

Where can I download my purchased items?

After purchase, go to your account dashboard and access your "Downloads" or "Purchases" section to download your items.

Selling Questions

How do I become an author on Vexaro?

Register for an account and complete the author verification process. You can then submit products for review.

What commission does Vexaro charge?

Commission rates vary by category and author level. Check the Author Terms for current fee structures.

How do I receive payments for my sales?

Authors can withdraw earnings through configured payment methods once the minimum withdrawal threshold is met.

Technical Questions

I can't download my purchased item. What should I do?

First, check your internet connection and try a different browser. If the issue persists, contact Customer Service.

How do I contact the author of a product?

Visit the product page and use the contact form or support tab to reach the author directly.

Can I use purchased items on multiple projects?

This depends on the license type. Regular licenses typically allow one end product, while Extended licenses may allow multiple uses. Always check the specific license terms.

Account Questions

How do I reset my password?

Click "Forgot Password" on the login page and follow the instructions sent to your email.

Can I change my email address?

Yes, you can update your email address in your account settings.

How do I delete my account?

Contact Customer Service to request account deletion. Please note that purchases and transaction history will be retained per legal requirements.

Still Have Questions?

If you can't find the answer you're looking for, please visit our Help Center or Contact Us for personalized assistance.

Last updated: January 21, 2026