Report a Problem
At Vexaro, we take all reports seriously and are committed to maintaining a safe, fair, and functional marketplace. If you encounter any issues, please let us know.
What You Can Report
Technical Issues
- Website errors or bugs
- Broken links or pages
- Download problems
- Payment processing issues
- Display or functionality problems
Product Issues
- Defective or non-functional products
- Misleading product descriptions
- Missing files or documentation
- Products that don't match screenshots
- Malware or security concerns
Policy Violations
- Copyright infringement
- Trademark violations
- Stolen or plagiarized content
- Spam or fake reviews
- Inappropriate content
- Price manipulation
User Conduct
- Harassment or abusive behavior
- Fraudulent activity
- Account security issues
- Spam messages
How to Report
For Technical Issues:
Email our support team at: [email protected]
Please include:
- Detailed description of the issue
- Steps to reproduce the problem
- Screenshots (if applicable)
- Your browser and device information
- Date and time when the issue occurred
For Product Issues:
- First, contact the product author through the item support page
- If unresolved after 48 hours, escalate to Vexaro support
- Include order number, product details, and correspondence with the author
For Policy Violations:
Email: [email protected] with subject line "Policy Violation Report"
Include:
- Link to the item or user profile in question
- Specific policy being violated
- Evidence or proof of violation
- Your contact information (kept confidential)
What Happens Next?
- Acknowledgment: We will acknowledge receipt of your report within 24-48 hours
- Investigation: Our team will investigate the issue thoroughly
- Action: Appropriate action will be taken based on our findings
- Follow-up: We will update you on the resolution when possible
Anonymous Reporting
We accept anonymous reports for policy violations, though providing contact information helps us gather additional details if needed. Your identity will be kept confidential.
False Reports
Please note that submitting false or malicious reports may result in account suspension. Always ensure your report is accurate and made in good faith.
Response Time
Most reports are reviewed within 2-5 business days. Urgent security issues are prioritized and addressed within 24 hours.
Additional Resources
Thank you for helping us maintain the integrity and quality of the Vexaro marketplace.
Last updated: January 21, 2026
